FAQs

HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after we receive your order confirmation email.
At the moment, all Trulychoose's products are typically shipped from one of our overseas facilities, so please allow up to 8 - 14 days to receive your purchase(s), though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long the customs take, which can vary from country to country.

MY TRACKING NUMBER ISN’T WORKING
Tracking numbers can take 3 - 5 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact us via this link: https://cap-pod.freshdesk.com/support/tickets/new 

I NEED HELP WITH A LATE ORDER
All international orders typically ship within 11 to 19 business days.
If your order has not arrived after 20 business days (international), please contact our team, we are happy to assist.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept Visa, Mastercard as well as Paypal.

WHEN WILL MY CARD BE CHARGED?
Just after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.